Frequently Asked Questions
🛒 Orders & Payments
Q1: How do I place an order?
Simply add your favorite products to the cart and proceed to checkout. You can complete your purchase securely using our available payment methods.
Q2: When will my order be processed?
Once your payment is confirmed, your order is sent immediately to our fulfillment team for verification, tailoring, quality inspection, and packaging. This takes 1–4 business days.
Q3: Can I change or cancel my order after placing it?
If your order has not yet been processed, contact our support team as soon as possible. Once an order is shipped, changes or cancellations are no longer possible.
🚚 Shipping & Delivery
Q4: How long does shipping take?
Our standard international delivery takes 10–15 business days, depending on your destination and local customs. Delays may occur due to high demand or carrier issues.
Q5: Do you provide tracking information?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order anytime from our Order Tracking Page.
Q6: Why don’t you offer next-day delivery?
Since most of our warehouses are located internationally, next-day delivery is not available. However, we ensure fast dispatch and secure global shipping.
💰 Returns & Refunds
Q7: What if I receive a damaged or incorrect product?
We sincerely apologize for any inconvenience. Please contact our support team within 7 days of receiving your order with photos of the issue, and we’ll assist with a replacement or refund.
Q8: How long do refunds take?
Once your return is approved, refunds are processed within 3–7 business days back to your original payment method.
🔒 Policies & Security
Q9: Is my personal information safe?
Absolutely. We value your privacy and handle all data in compliance with strict security standards. For details, please review our Privacy Policy.
Q10: Do you ever change your policies?
Yes, we may update our policies and terms occasionally to improve your experience. All changes will be posted on our website, and we’ll notify customers if major updates occur.
🧾 Other Questions
Q11: Do you work with dropshipping partners?
Yes, we collaborate with verified global suppliers to ensure consistent quality and reliable fulfillment.
Q12: How can I contact support?
You can reach our customer service team anytime through our Contact Us page or email us directly at support@availify.shop. We aim to respond within 24 hours.